1. Digital products — 14-day satisfaction guarantee
If a digital product is not what you expected, email support@itsdad.io within 14 days of purchase and I will refund it in full. You do not have to justify the request.
Requests after 14 days are considered case by case. If something is genuinely broken, mislabeled, or undeliverable, I will fix it or refund it regardless of when you tell me.
2. Bundles
Bundles are refunded as a whole within the same 14-day window. Individual items inside a bundle cannot be refunded separately, because the bundle price already reflects the discount.
3. Subscriptions and memberships (including Overwatch)
Cancel any time and you will not be billed again; your access continues to the end of the period you already paid for. Cancellation is self-service in your account and takes effect immediately.
If you were charged for a renewal you did not intend, email me within 14 days of that charge and I will refund that period. I do not use dark patterns, cancellation mazes, or retention holds.
Periods you actively used are generally not refunded beyond that window, and lifetime purchases follow the 14-day digital product guarantee. Full billing detail is in the Subscription Terms.
4. Services
Consulting and build engagements are governed by the written scope you approve before work begins. Deposits cover work already scheduled and performed and are non-refundable once the engagement starts.
If I cannot deliver what the scope describes, you are refunded for the undelivered portion. That commitment appears in every scope document I send.
5. Free products and affiliate purchases
Free downloads have nothing to refund. Purchases you make on a third-party site through an affiliate link are refunded by that merchant under their policy, not by me — see the Affiliate Disclosure.
6. What happens to access after a refund
A refunded digital product may have its library entitlement removed and its live download links expired, and a refunded subscription period ends access. Whether access is revoked is stated in the refund email you receive.
Refunds are returned to the original payment method by Stripe. You will receive a refund confirmation email and a downloadable PDF refund receipt.
7. Abuse of the guarantee
Repeated buy-and-refund activity on the same or similar products, or bulk downloading followed by a refund request, will be declined and may result in the account being closed. This is the only case in which a good-faith request is refused.
8. How to request a refund
Email support@itsdad.io from the address you purchased with, include the order number from your receipt, and add one line about what happened. I handle refunds personally, normally within 2 business days. Funds typically post back within five to ten business days depending on your bank.
Chargebacks cost both of us money and take weeks. Email me first — I would rather refund you the same day.
Contact
Refund requests and billing questions — email support@itsdad.io. I read and answer that inbox personally, normally within 2 business days.
ITS DAD LLC · South Carolina, United States · https://itsdad.io